IntelePeer, a leader in AI-powered communications automation, has secured $140 million in growth funding. This investment was co-led by Savant Growth and VantagePoint Capital Partners, with additional backing from Coller Capital, Hollyport Capital, Manulife Investment Management, and Achmea. Vector Capital’s new direct credit strategy, Vector Velocity, led the debt financing.
IntelePeer provides enterprise-grade solutions that enable businesses to automate customer interactions across multiple channels using AI. To date, the company has automated over 600 million interactions, significantly reducing costs. For instance, one client automates over 60 million inbound interactions annually, achieving a 70% self-serve rate.
Fortune 500 and large mid-market companies in sectors like healthcare, retail, and financial services use IntelePeer’s AI Agents to improve customer service and achieve substantial ROI. Recent solutions have saved customers millions by reducing the need for contact center agents and enhancing worker productivity. One client is projected to save over $100 million in labor costs.
Stifel, Nicolaus & Company advised IntelePeer on the financing, which will support the company’s mission to transform contact centers through AI and automation.
KEY QUOTES:
IntelePeer CEO Frank Fawzi: “Our AI business grew over 100% year-over-year, and this funding validates our goal to revolutionize contact centers with customer self-service automation. GenAI helps us identify high-ROI AI use cases, enabling us to expand our AI Agent portfolio and enhance our product, development, sales, and marketing efforts.”
Javier Rojas, Founding Partner, Savant Growth: “IntelePeer’s adoption of GenAI has significantly increased ROI for customers, providing full self-serve automation for about 65% of calls. Our partnership with Microsoft Azure OpenAI ensures responsible AI implementation, benefiting customer experience and operational efficiency.”
Nick Ghoussaini, Head of Credit at Vector Capital: “We are excited to support IntelePeer’s growth with flexible financing. As AI usage in contact centers expands, we will leverage our expertise to help IntelePeer capitalize on these opportunities.”
