AI-driven solutions from Amadeus, developed in partnership with Microsoft and powered by OpenAI on Azure, are transforming how hotels manage operations, analyze data, and serve customers. The integration of Advisor Chat into Demand360 gives hotel teams instant, conversational access to market intelligence drawn from over 44,000 hotels and 35 million rental properties worldwide. This allows staff to quickly identify booking trends, monitor competitors, and refine pricing strategies—without needing data science expertise—saving analysts up to a full workday each week and freeing them for more strategic tasks.
The new Email to RFP feature in MeetingBroker automates responses to group booking inquiries, dramatically reducing manual handling and response times. Hotels such as the Omni Atlanta Hotel have reported faster, nearly automatic processing of group requests, which minimizes errors and increases conversion rates for group sales.
These AI tools streamline repetitive tasks, improve data-driven decision-making, and enhance customer experience by delivering timely, tailored responses. Amadeus plans to expand this technology with specialized AI agents for different hotel functions, aiming to provide unified insights across operations, sales, and guest services, all accessible through everyday collaboration platforms like Microsoft Teams.
By leveraging scalable and secure AI infrastructure from Microsoft Azure, Amadeus ensures its solutions remain reliable and compliant for global hospitality businesses. These advancements enable hotels to anticipate market changes, optimize resources, and deliver a more personalized guest experience, positioning them for greater efficiency and growth in a competitive industry.
