Five9 has introduced advanced AI Agents and a Trust & Governance suite designed to enhance customer experience operations. These new AI tools enable businesses to automate routine customer service tasks, deliver rapid responses, and seamlessly transfer complex cases to human agents when needed.
AI Agents offer flexible self-service options that adapt to a company’s existing AI maturity. Features such as automatic conversation summaries, intent recognition, and context-aware answers help reduce response times and improve the accuracy of customer support. For example, retail businesses can deploy AI Agents to handle order inquiries, summarize customer interactions for staff, and quickly resolve common issues—freeing employees to focus on more complex requests.
The pre-built industry templates and code generation tools allow companies to customize AI Agents easily, dramatically shortening the time to implementation and return on investment. This means a financial services provider can rapidly set up tailored AI Agents to answer account questions or process loan applications, improving both efficiency and customer satisfaction.
The AI Trust & Governance toolkit provides businesses with greater visibility and control over their AI systems. Enhanced decision-making guardrails ensure AI behaves appropriately across different channels. Real-time threat monitoring and prompt analysis protect sensitive data and ensure compliance with industry standards, while hallucination detection keeps AI responses accurate and reliable. For example, a healthcare provider can use these features to ensure patient inquiries are handled securely and responses remain within regulatory boundaries.
By leveraging the Five9 Agentic Experience Engine, organizations benefit from smarter automation, improved data analysis, and more personalized customer interactions—all while maintaining strong oversight and security. This combination empowers companies to scale AI-driven customer solutions with confidence, optimize support operations, and deliver a superior customer experience.
