Many organizations attempting to navigate the waters of digital transformation find themselves struggling, often due to a lack of employee engagement and underinvestment in necessary technology adoption tools. Learning Pool CEO Ben Betts highlights the significance of Digital Adoption Platforms (DAPs) in enhancing the onboarding process with guided tutorials, contextual assistance, and intuitive interfaces, thus facilitating the adoption of new technologies.
Despite the proliferation of technology deployments aimed at improving customer experiences and cutting costs, a staggering 70% of digital transformations fall short, primarily due to internal disengagement and inadequate tool investments. This failure often results in substantial losses in technology investment returns and a dip in employee productivity.
DAPs offer a solution to these challenges by providing engaging, effective training experiences that help employees navigate through essential tasks and functions within different software. This support can make the difference between employees fully utilizing advanced tools or reverting to simpler, more familiar options.
3 Key Benefits of Digital Adoption Platforms
- Smoother technology onboarding for enterprise success
DAPs enhance the onboarding process by overlaying applications like ERPs with guided tutorials and real-time help, leading to quicker proficiency and less frustration. This approach makes onboarding more engaging, increasing the likelihood of technology adoption and subsequently, productivity gains. Furthermore, DAPs facilitate onboarding regardless of location, which is essential for distributed workforces and contributes to the speed and success of digital transformation.
- Engages talent for better retention
Continuous training opportunities, including technology adoption, are key to retaining employees. DAPs provide targeted training that aligns with specific roles and processes, enabling employees to develop the skills necessary for their career advancement. This focus on individual technology development goals aids businesses in retaining top talent while pursuing a broader digital transformation strategy.
- Maximizing business process efficiency
For teams managing business processes, adopting technologies capable of automating tasks is crucial. DAPs play a pivotal role in creating a uniform technology framework, which ensures that automation is correctly implemented, thereby minimizing variability, errors, and resource wastage. This uniformity is instrumental in bolstering a business’s overall efficiency and competitive edge.
As business process efficiency becomes a key priority, DAPs are proving essential for bridging the gap between software adoption and workflow learning. With another year of technological evolution on the horizon, business leaders should consider these platforms as valuable learning and development allies.
