The formal menswear retailer, Moss, has taken a significant stride in improving its operational effectiveness and customer satisfaction by adopting the OneStock distributed order management system (OMS). Operating across 107 outlets in the UK and maintaining a substantial online footprint, the company sought a tech ally to optimize the use of its full inventory to fulfill orders both digitally and physically with greater efficiency.
Moss, known for its event-centric menswear collections, typically deals with large customer orders that may require sourcing from multiple locations. The brand’s objective was to slash delivery times and costs by making better use of its distribution hub and network of stores in the UK.
In the preliminary phase, OneStock’s OMS was integrated with Moss’s existing platforms, including Remarkable Commerce, Dolphin ERP, and Xiatech’s Xfuze system. With this integration, Moss now boasts complete visibility into each order and maintains control over fulfillment processes across all sales channels, gaining access to its inventory everywhere.
OneStock’s ingenious orchestration alongside the Ship from Store feature now allows Moss to fulfill orders from its stores based on stock availability, not just from the central distribution center. This capability is particularly beneficial during sales periods, as it provides the flexibility to toggle between stores and the distribution center for order fulfillment. Additionally, the OMS is designed to maximize stock availability and minimize the need for reverse logistics, thus reducing Moss’s costs and enabling the sale of returned items at lower margins.
OneStock has spent time with a number of teams across the Moss business to fully understand our requirements around our fulfillment processes and ensure all aspects of the customer journey are considered in this transformational project,
stated Brett Grobler, Head of IT at Moss. In line with our company-wide modern, diverse and omnichannel approach, we’re really excited to be well on our way to achieving our goal of improving operational efficiencies and enhancing our customers’ experience both in-store and online.
Moss customers now enjoy a more consistent and seamless shopping journey, benefiting from shorter lead times and reduced costs. Employee engagement has improved with the adoption of a unified, easy-to-use store app, and from a business perspective, operational efficiencies have seen a significant boost.
Joe Till, Sales Director at OneStock, commented on the collaboration: We’re delighted that our distributed order management system is playing an integral part in Moss’ digital transformation journey. It has been fascinating to see the project evolve over the last few months from the initial OMS implementation to the roll out of new omnichannel solutions across the Moss store estate. The increase in sales, and satisfaction levels of Moss’ employees and customers, is testament to the success of this roll-out.
